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Support

Contact us

Questions about a report, a charge, your account, or an estate package — write to us and a real person will reply.

Email

For everything: reports, billing, refunds, appraiser applications.

support@proofmarkvaluation.com

Response time

We reply within one business day, Monday to Friday. Estate and probate questions are answered first.

To help us answer quickly, include

  • The email address on your account
  • The report's verification code or firearm name, if your question is about a report
  • The date and amount of the charge, if your question is about billing

Before you write

Check a report's authenticity on the verification page, read how we value firearms, or see the refund policy. Credentialed appraisers can apply here.

Proofmark Valuation Company provides photo-based estimated valuations. We do not buy, sell, or broker firearms, and we cannot give legal or tax advice.